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Terms & Conditions

Last Updated: October 2023. Please read these terms carefully before using our SMS Gateway services.

01 Service Agreement

By accessing SLD Technologies SMS Portal, you agree to comply with the Telecommunications Regulatory Commission of Sri Lanka (TRCSL) guidelines and the local laws governing electronic communication. Our services are provided "as-is" for business communication purposes.

02 Sender ID (Mask) Policy

Registration of a Sender ID requires valid Business Registration (BR) documents. Users are prohibited from using Mask names that impersonate government bodies, financial institutions, or other brands without explicit authorization.

03 Content Restrictions

Prohibited Content Includes:

  • Political campaigning or hate speech.
  • Adult content or gambling promotions.
  • Scams, phishing attempts, or fraudulent financial schemes.
  • Unsolicited marketing (SPAM) without opt-out options.

04 Payment & Credits

SMS credits are non-refundable once consumed. Pre-paid balances carry a validity period as specified in your service plan. carrier reserves the right to adjust pricing based on carrier (Dialog, Mobitel, etc.) tariff changes.

05 Privacy & Data

We prioritize your data security. Contact lists uploaded for bulk campaigns are never shared with third parties. However, logs are maintained as required by Sri Lankan law for security auditing purposes.

Questions regarding these terms?

Contact Compliance Team